Returns & Exchanges

At HALOCOUTURE, we want you to be completely satisfied with your hair transformation; however, due to the nature of our professional-grade extensions, all returns must be unopened and in their original factory seal to maintain hygiene standards.

Return Process

• 1.
  Verify Eligibility

  Ensure your HALO extension is in its original, unopened packaging with the security seal intact, as we cannot accept returns on hair that has been handled or worn.

• 2.
  Request a Return Authorization

  Contact our support team or your authorized HALOCOUTURE stylist within 14 days of receipt to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Return

  Securely pack your item including the original invoice and clearly mark the RMA number on the outside of the shipping box to ensure efficient processing.

• 4.
  Inspection and Refund

  Once our quality control team verifies the product's condition, your refund or exchange will be processed within 7-10 business days back to your original payment method.